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Imma App Terms of Use

These terms cover the Imma mobile app only. The Haven AI Terms of Service are a different document and govern our consulting engagements.

Effective date: 15 August 2026

1. Who you are contracting with

Imma ("Imma AI: Baby Tracker", "the app") is provided by Haven AI Solutions UG (haftungsbeschränkt), Reekamp 34, 22415 Hamburg, Germany, registered at Amtsgericht Hamburg under HRB 192856 ("we", "us"). Contact: privacy@haven-ai.eu. Full company details are in our Legal Notice.

By creating an account and using Imma, you agree to these terms. If you do not agree, do not use the app.

2. Imma is not a medical device

Read this section even if you read nothing else.

Imma is a record-keeping aid for parents and caregivers. It is not a medical device, it is not certified as one, and it must not be used as one.

  • Nothing in the app is medical advice, diagnosis, or treatment, and nothing in it should be relied on as a reason to seek, delay, or avoid professional care.
  • The AI assistant and the weekly AI reports are generated by automated language models. They can be confidently wrong. They do not know your child, they cannot examine anyone, and they are not supervised by a clinician.
  • Charts, trends, averages and flags in the app are descriptions of what you entered. They are not clinical findings.
  • Always consult a qualified healthcare professional about your child's health.
  • In an emergency, contact your local emergency service immediately. Do not use Imma, and do not wait for a reply from the AI assistant.

3. Who may use Imma

You must be at least 18 years old, or the age of majority where you live if that is higher, and legally able to enter into a contract.

Imma is for adults. It is designed to be used by a parent, guardian, or caregiver recording information about a child in their care. Do not use it to record information about a child you are not responsible for.

Imma is not directed at children, and children may not create accounts.

4. Your account

Keep your sign-in credentials to yourself and keep your device locked. You are responsible for activity under your account. Tell us at privacy@haven-ai.eu if you believe someone else has access to it.

One account is for one person. You may use it on more than one of your own devices.

5. Subscriptions and payment

Some features, including the AI assistant, require a paid subscription.

  • Subscriptions are sold and billed through the Apple App Store, not by us. We never see your payment details.
  • Subscriptions renew automatically at the end of each period unless you cancel at least 24 hours before it ends. The price and period are shown before you buy.
  • Cancel at any time in Settings → Apple Account → Subscriptions. Cancelling stops the next renewal; the period you have paid for runs to its end.
  • Refunds are handled by Apple under its policies, not by us. Where you have a statutory right of withdrawal, it is unaffected by this paragraph.
  • If a free trial is offered, any unused part of it ends when you buy a subscription.
  • Deleting your Imma account does not cancel your subscription. Cancel it separately.

We may change subscription prices. Changes apply from your next renewal, never retroactively, and you will be told in advance and given the chance to cancel.

6. Your content

The records you enter stay yours. We claim no ownership of them.

You grant us only the permission we need to run the service for you: to store your records, to display them back to you, and to sync them between your own devices if you turn Cloud Sync on. AI features are optional and governed by a separate, account-level AI-processing permission requested before the first AI use; agreeing to these Terms does not grant that permission. Automatic weekly AI reports also require their own default-off toggle. What those choices and disclosures involve in practice is set out in the privacy policy. We do not use your records to train AI models, and we do not sell them.

You are responsible for what you enter. Do not enter anything you have no right to record.

7. Acceptable use

Do not:

  • use Imma for anything unlawful, or to harm anyone
  • try to break, overload, probe, or bypass the security of the app or our servers
  • reverse-engineer, decompile, or extract source code from the app, except where the law expressly permits it
  • use automated means to access the service, or resell access to it
  • record another adult's health information without their knowledge and agreement
  • attempt to obtain medical guidance from the AI assistant in place of professional care

We may suspend or close an account that breaches these terms. Where it is reasonable to do so, we will warn you first.

8. Availability

We aim to keep Imma working, but we do not promise uninterrupted availability. Maintenance, updates, app store policies, device operating system changes, and failures at our providers can all interrupt the service.

Features can change. We may add, alter, or withdraw features, including AI features, and we may discontinue Imma altogether. If we discontinue it, we will give reasonable notice so that you can export your data, and we will refund any prepaid period you cannot use.

Your records live on your device. Unless you turn on Cloud Sync, we hold no copy and cannot restore anything you lose. Export regularly if the data matters to you: Settings → App → Export data.

9. Ending the agreement

You can stop at any time by deleting your account in Settings → Danger zone → Delete account, or by asking us at privacy@haven-ai.eu. See the account deletion page for what that removes.

We may end this agreement for good cause, including a serious or repeated breach of section 7.

10. Liability

Nothing in these terms limits our liability where the law does not allow it to be limited. In particular, our liability is unlimited for injury to life, body or health, for intent and gross negligence, for the fraudulent concealment of a defect, where we have given a guarantee or assumed a procurement risk, and under the German Product Liability Act (Produkthaftungsgesetz).

For slight negligence, we are liable only where we breach an obligation that is essential to performing this agreement and that you may reasonably rely on us to meet — an obligation whose fulfilment makes proper performance of the agreement possible in the first place (a Kardinalpflicht). In that case our liability is limited to the loss that was foreseeable at the time of contracting and typical for this kind of agreement.

Any further liability for slight negligence is excluded.

This section does not limit your statutory rights as a consumer, and it does not shift responsibility for decisions about your child's health, which rest with you and your healthcare professionals. See section 2.

11. Changes to these terms

We may update these terms. If a change materially affects you, we will tell you in the app or by email in advance. Continuing to use Imma after a change takes effect means you accept it; if you do not, delete your account.

12. App store terms

Imma is distributed through the Apple App Store, and Apple's own terms apply to that distribution alongside these terms. Apple is not a party to this agreement, provides no warranty for Imma, and is not responsible for the app, its content, or for supporting it. Support requests go to us at privacy@haven-ai.eu. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

13. Governing law

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

If you are a consumer, this choice of law does not deprive you of the protection of mandatory provisions of the law of the country where you habitually reside, and you may bring proceedings in the courts there.

We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration body.

14. Severability

If a provision of these terms is or becomes invalid, the remainder stays in force.

Status: August 2026